Shoddy response to insurers after floods? Share your story

They form part of the House Standing Committee on Economics' inquiry into insurers' responses to 2022 major floods claims.

The hearings will be held in April and May at some of the regions worst affected by the 2022 major floods, including Brisbane, Lismore, Sydney, the Hawkesbury, Eugowra, Molong, Melbourne, Rochester and Heathcote.

Committee chair Daniel Mulino said it wanted to hear the floods' impact on communities, and the experiences local residents and businesses had going through the claims process with their insurers "firsthand".

He said a number of these affected town had been hit by floods again since 2022, and the committee wanted to see if insurers' handling of claims has improved.

Further details about the regional hearings and attendance options will be released closer to the date.

There is time for people and organisations to make a public or confidential submission, through this online link. Impacted individuals are encouraged to submit before July 31, 2024.

More than 400 people have already provided feedback about their experience with their insurer through an online survey, which is also open until July 31, 2024. The committee encourages affected individuals to complete the survey.

The commission will also hear from departments and agencies, including Treasury, the National Emergency Management Agency and the Australian Competition and Consumer Commission.

The public meetings and consultation follow hearings from insurers and reinsures.

Mr John Trowbridge, ACCC, Auto & General

Public hearings and site visits:

Local Councils, Community Groups, Residents & Businesses

Further details to be confirmed. These indicated dates and locations may be subject to change.

Programs for the hearings will be made available on the inquiry website aph.gov.au/floodinsurance