When someone close to you dies...

New online service helps cut down paperwork when a loved one dies

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It is estimated that the new online death notification service could save 30 hours of your time.

It is estimated that the new online death notification service could save 30 hours of your time.


The Australian Death Notification Service could save countless hours of frustration.


AN Australia-first digital service aims to make it easier for families to cope with the loss of a loved one.

The one-stop online Australian Death Notification Service allows families to notify relevant organisations when someone close to them dies so their accounts can be closed or transferred.

"When a loved one passes away, up to 40 government, private organisations and non-government organisations need to be notified," said NSW Customer Service Minister Victor Dominello.

"These notifications can be stressful and traumatic, taking up to several months and often requiring multiple physical visits with a certified copy of a death certificate."

Mr Dominello said this was the last thing people needed during such a difficult time. "This is something most people go through and it shouldn't be the case."

The new service validates details about the person who has died against the Australian Death Check, a system that holds death registration data recorded by Birth, Deaths and Marriages Registries.

"The customer simply enters the details of the deceased, chooses which institutions and services they wish to notify, and adds their contact details," Mr Dominello said. "Then they will receive communication back on next steps within 10 business days from the chosen service providers."

The big four banks were the first to get on board, following a pilot with innovation partner ANZ. Major telecommunications providers and the first utility provider, Sydney Water, will also join this month. The government is working with other providers to join.

The NSW Government set up the service in collaboration with Births, Deaths and Marriages Registries across Australia. It is available in all states and territories except the ACT.

It is available HERE