Holiday let? Think before opening your home or apartment

Beware pitfalls of short-stay rentals

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If it wasn't like this when you left, are you covered by insurance?

If it wasn't like this when you left, are you covered by insurance?


Consider your insurance coverage before offering your home or apartment for short-stay rental.


IT'S a tempting way to make money - but people who list their houses and apartments on short-stay rental websites could be risking both their assets and their financial stability.

Spokesperson for the Insurance Council of Australia's Understand Insurance initiative, Lisa Kable, says householders are likely to find they are not protected by home and contents insurance.

The Insurance Council conservatively estimates that more than 140,000 properties, that are usually either owner-occupied or rented out long-term, will be listed for short-term rentals during the current holidays.

"However, owners may not realise that most insurers regard short-stay holiday rental as a commercial use of the property because the likelihood something will go wrong is higher," Ms Kable said.

"A home building or contents claim incurred while a property is being rented out may be declined, leaving the owner financially vulnerable to financial loss and other liabilities."

Ms Kable cited two cases:

A beachside home in Sydney's east was let for a weekend on a popular homestay website. The owners returned to find an empty home. All their belongings had been removed during the night using the back lane of the property. The owners lodged an insurance claim for hundreds of thousands of dollars for their stolen belongings but they were not covered.

A beachside apartment was let for a week on a popular homestay website. The owners returned to find the apartment had been used by mail thieves, who had broken into and ransacked the apartment block's letterboxes. The owners had to remove thousands of opened and discarded mail items left behind, as well as piles of rubbish and damaged furnishings. Their neighbours were affected by the theft of credit cards, mail items, identifying documents and financial statements, and even spare keys.

Ms Kable advises homeowners and investors considering short-term letting their properties to:

CHECK household insurance product disclosure statements prior to advertising on short-stay home rental platforms such as Airbnb, Stayz, Homeaway, Flipkey and If there are gaps, look for specialist insurance that protects your home and contents while paying guests are staying. A small number of insurers offer a product to property owners who self-manage their home as a short-term holiday let. The product is inexpensive and covers paying guest-related accidental or malicious damage, theft or attempted theft, personal liability if a guest sues for damages, identity theft and strata property damage. Alternatively, a short-term landlord insurance policy can cover the property if it is professionally managed.

NOT rely solely on a rental platform's host protection insurance. There are gaps in the cover offered. Most don't cover the personal property of the host, cash, pets and public liability in shared areas.

REDUCE their risk by removing valuables and irreplaceable items such as jewellery, original artworks and collectors' pieces during the short-term stay.

CHECK strata rules, tenancy agreements and local council laws because they may prohibit short-stay holiday lets.

ENSURE their property is safe and secure.

Ms Kable said malicious or accidental damage caused by a paying guest to a property or a public liability claim could cost a homeowner hundreds of thousands of dollars.

Last year, six million holidaymakers globally booked their short-term home accommodation through an online platform - and there are also risks for them.

Ms Kable said these guests may find their domestic or international travel insurance doesn't offer cover if they unexpectedly need to cancel their accommodation or their belongings are damaged or stolen during their home stay.

More information HERE