Victorians locked out of Centrelink offices unless they cannot use online or phone services

Service centres will remain open but only for the most vulnerable. In line with the latest health advice, there will be strict limits on the number of staff and customers who can be in a service centre at any one time and anyone visiting must wear a face covering.

If someone attends a service centre and they can undertake their business via online or phone, they may be asked to leave and use these services. Someone may also be asked to leave if their border or travel permit does not allow them to be in a service centre.

A step-by-step guide to applying for payments is available at servicesaustralia.gov.au/covid19 and information about online and self-service options is available at servicesaustralia.gov.au/selfservice or 136-240.

People don't need to attend a service centre to confirm their identity and get a Customer Reference Number; this can all be done online.

Minister for Government Services Stuart Robert said people can check and start applying for assistance now and activate if they leave or have reduced employment.

"If a person thinks there may be a change to your employment over the coming weeks, I'd encourage you to go to www.servicesaustralia.gov.au/covid19 right now to check eligibility and start the application process," Mr Robert said.

"People may be redirected to online or phone services if they visit a service centre for routine business - so save a trip, stay home and try these option first."

People can also call 131-202 to speak to Services Australia in their language.

Visit www.servicesaustralia.gov.au/covid19 for more information.