Building society apologises to overcharged customers after review

By Joanne McCarthy
Updated January 29 2020 - 9:23am, first published 9:21am
Mistake: The Newcastle Permanent has apologised for a "mistake" that short-changed mortgage customers more than $4 million. Picture: Simone De Peak.
Mistake: The Newcastle Permanent has apologised for a "mistake" that short-changed mortgage customers more than $4 million. Picture: Simone De Peak.

THE Newcastle Permanent has "sincerely apologised" for a "mistake" discovered in 2019 that short-changed 18,000 mortgage customers more than $4 million.

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