Everything old is new again as seniors shop for insurance

Australian Seniors Insurance Agency opens second bricks-and-mortar store in Lake Haven


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Greenstone chief customer officer Sarah Richards (centre, with glasses) cuts the ribbon at the new Australian Seniors Insurance Agency story in Lake Haven with Central Coast councillor Jillian Hogan and Lake Haven staff member Daniel Miller. In the back row (from left) are Australian Seniors' Lake Haven staff Katrina Foster, Julie Sammons, Jessica Collins and Bernard Player.

Greenstone chief customer officer Sarah Richards (centre, with glasses) cuts the ribbon at the new Australian Seniors Insurance Agency story in Lake Haven with Central Coast councillor Jillian Hogan and Lake Haven staff member Daniel Miller. In the back row (from left) are Australian Seniors' Lake Haven staff Katrina Foster, Julie Sammons, Jessica Collins and Bernard Player.

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'We're doing things a new way, which is actually the old way': Australian Seniors' second bricks-and-mortar store welcomed by over-50s.

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WHAT'S old is new again, with over-50s insurance brand, Australian Seniors Insurance Agency opening its second bricks-and-mortar store.

The new shop in Lake Haven, NSW, is the second Australian Seniors store nationally and the first for the Central Coast.

Building on its first ever physical store in Castle Hill, Sydney, this second shopfront cements Greenstone Financial Services (which owns the Australian Seniors Insurance Agency brand) commitment to bucking the digital-first trend and giving customers more choice.

According to research carried out by Greenstone, one in four seniors find the idea of a bricks and mortar store appealing.

"We're doing things a new way, which is actually the old way," said Greenstone chief customer officer and Australian Seniors spokesperson, Sarah Richards at the official store opening on August 13.

She said the physical presence offers an opportunity to engage in face-to-face conversation and complements the direct-to-consumer model of business offered by the brand which provides a number of insurance solutions from travel to funeral insurance for Australia's over-50s.

"The opening of our second Australian Seniors retail store is paramount to ensuring we continue to speak to our customers in a way that best suits them.

"Our research tells us our customers value face-to-face conversation and we've found that to be true with the success seen in our Castle Towers store in Sydney.

"We're proud to have reached this milestone and hope the Lake Haven community take advantage of all we have to offer."

There will be five team members working in the store, located inside Lake Haven Shopping Centre opposite the Post Office including insurance specialists, a concierge and a connect officer.

When customers visit the store they can get quotes and buy insurance products face-to-face or use a self-service booth. There are also information hub stations, private consultation rooms and free wifi.

Free in-house workshops on a variety of topics will also be held throughout the year.

Following the success in the Castle Hill community, the Lake Haven store has also launched its 'Supporting Seniors' program for local community groups.

Visitors to the store can vote for one of two chosen community groups, with the one receiving the most votes getting a donation of $1000 and the other getting $500.

The first to groups to benefit from the program will be the Lake Munmorah 50+ Leisure & Learning Centre and Senior Centre and the Toukley Torch Bearers for Legacy.

Voting on this round is open until October 15. The program runs on a quarterly basis.

To find out more visit the Australian Seniors retail store at Shop 118, Lake Haven or visit seniors.com.au/store/lake-haven

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