Woman felt powerless to improve mum's care

Daughter 'powerless' to improve care of mum in residential aged care facility

Aged Care Royal Commission
The aged care royal commission's week-long hearing in Brisbane is about to wrap up.

The aged care royal commission's week-long hearing in Brisbane is about to wrap up.

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Debra Barnes to give evidence at the royal commission's Brisbane hearing, a year after her mother died.

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A woman felt powerless to improve her mother's care in a retirement home, the aged care royal commission will hear.

Debra Barnes will give evidence at the royal commission's Brisbane hearing on Friday, a year after her mother died.

In his opening remarks on Monday, senior counsel assisting the commission Peter Gray QC said Ms Barnes will detail how powerless she felt to improve the care of her mother in a residential aged care facility.

She will also talk about the lack of any sense of accountability for providers against whom complaints are made, he said.

The Brisbane hearing has focused on the regulation of aged care providers and the quality and safety of their services.

The inquiry has heard evidence about the challenges older people and their families can face navigating complaints processes, as well as the absence of meaningful outcomes from those processes.

Victorian aged care resident Beverley Johnson tried to complain about staff levels at her facility to the Aged Care Complaints Commission, as it was then known, in 2015.

The 83-year-old said a representative's response was that she should sort it out with management, when she had already raised the issue with them.

"I wondered why they had the commission if they weren't prepared to listen to complaints - to dismiss them as 'sort it out with management'," Ms Johnson told the inquiry on Thursday.

"If you can't sort it out with management, who do you turn to? Why have a commission?"

The hearing will conclude on Friday with evidence from three professors who have expertise in the area of regulation.

Australian Associated Press

Read more Aged Care Royal Commission stories from The Senior HERE

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