Complex, condescending, unfriendly: home care and finance sectors slammed in UniSA report

EW
Updated March 22 2019 - 10:56am, first published March 14 2019 - 3:00am
GOBBLEDYGOOK: The home care and banking/finance sectors are too complex for many seniors.
GOBBLEDYGOOK: The home care and banking/finance sectors are too complex for many seniors.

CONDESCENDING staff, gobbledygook language, too-small print, high-pressure sales, impossible to understand foreign call centres - Australia's home care and banking and finance sectors have come in for some strong criticism for their lack of age-friendliness.

EW

Eileen Wood

Senior Journalist

I'm a senior news journalist at The Senior newspaper, the leading publication bringing targeted news on issues affecting older Australians. We cover NSW, Victoria, Queensland, Tasmania, SA and WA. If you have a story idea I would love to hear it. You can email me: eileen.wood@thesenior.com.au or phone The Senior 02-4355-5000, mob. 0487 495 805

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